Services
Managed IT Services for Businesses
DCNS quickly eliminates IT issues. IT problems deplete resources and time, hinder productivity, and diminish revenue. In today’s environment, businesses require more than a reactive IT service; they need a strategic IT ally to ensure smooth operations, safeguard data, and foster growth.
Fully Managed IT Services
Fully managed IT DCNS provides comprehensive, flat-rate IT solutions designed to act as your dedicated technology partner. We take full ownership of your infrastructure, security, and day-to-day support, moving the burden of IT management off your desk. By combining strategic planning with proactive maintenance, we ensure your technology operates at peak efficiency—allowing your organization to stop worrying about IT and focus entirely on your core mission.
Co-managed IT Services
Co-Managed IT Services: A Strategic Partnership Co-managed IT is a hybrid model designed to amplify your existing capabilities. Rather than replacing your in-house staff, DCNS acts as a force multiplier for your IT department. We take on the burden of ‘heavy lifting’—from 24/7 monitoring and help desk overflow to complex cybersecurity patching—allowing your team to focus on high-level business projects. With access to our enterprise-grade toolset and specialized expertise, your internal team gains the resources they need to ensure the network is secure, efficient, and scalable without the overhead of additional full-time hires.
Managed IT Care Packages
Flat-rate IT solutions designed to support your staff and manage your roadmap.
DCNS Level 1
Foundational Care
- DCNS Helpdesk & Ticketing System
- Remote & On-Site Support
- Fast Response Guarantee
- 24/7 Monitoring & Alerts
- IT Strategy with vCIO Roadmap
- Microsoft 365 & Hosted Email Support
- Support for Network Devices & VoIP
- Data Protection, Backup & Encryption
- Windows & App Security Patching
- Antivirus & Malware Protection
- MFA Support
- ISP Connection Support
DCNS Level 2
Regulated Industry Care
Includes EVERYTHING in Level 1
- Managed Endpoint Detection (EDR)
- Email Security & Threat Protection
- Encrypted Emails
- Security Awareness Training
- DNS Filtration, DMARC & DKIM
- Password Management Tool
- Compliance Solutions such as (HIPAA/FTC)
- Security Risk Assessments
- Penetration Testing
DCNS Level 3
Full Peace of Mind
Includes EVERYTHING in L1 & L2
Unlimited Projects
Hardware refreshes and major migrations included at no extra labor cost.
Priority On-Site Visits
Unlimited scheduled and emergency on-site visits included.
True Flat-Rate Pricing for All Packages
Full budget predictability. No “out-of-scope” labor surprises.
The DCNS Difference: Outcomes vs. Features
| Typical “Break/Fix” IT | DCNS Managed Solutions |
|---|---|
| Reactive Repairs You call when something breaks; work stops until a technician is available. | Proactive Stability 24/7 monitoring catches and resolves issues before they impact your staff. |
| Unpredictable Costs Fluctuating monthly invoices based on hours spent troubleshooting. | Fixed-Rate Budgeting A single, predictable monthly fee with unlimited service calls included. |
| Conflict of Interest The IT provider makes more money when your systems are failing. | Aligned Goals We succeed when your systems are up; our priority is total uptime. |
| Basic Backups Manual backups that may or may not work during a real disaster. | Business Continuity Automated, tested recovery plans ensuring you are back to work in minutes, not days. |
| Short-Term Thinking Focus is on fixing the immediate problem, not the root cause. | Strategic Roadmap vCIO consulting to plan your hardware lifecycle and future IT budget. |
Managed IT Services Include:
Comprehensive Security, Zero Compromise In an evolving threat landscape, standard protection isn't enough. DCNS provides a multi-layered security stack designed to neutralize modern ransomware and data theft, keeping your digital assets safe and your business resilient.
Expert Implementation & Integration Deployment done right. Whether it’s software rollouts or Microsoft 365 integration, DCNS manages the entire technical lifecycle so your team can stay focused on production.
Expert Project Guidance & Risk Management IT transitions are high-stakes. We’ve guided numerous businesses through complex technical migrations, ensuring that every change is executed with precision. Partner with DCNS to eliminate the guesswork and ensure your next project is a success.
Managed Cloud Infrastructure Eliminate the burden of physical servers. We seamlessly migrate and manage your data in the DCNS cloud, providing a high-performance environment that scales with your growth. From Microsoft 365 to private DCNS cloud hosting, we handle the complexity so you don't have to.
Business Continuity & Disaster Recovery Backups are only half the story; recovery is what matters. DCNS provides comprehensive business continuity solutions that ensure your data is redundant and your operations are resilient. We minimize downtime so that even in the event of a total server failure or cyberattack, your business is back online in minutes, not days.
Managed Intelligence Support Center Get back to work faster with elite technical support. Our help desk isn't just fast; it’s staffed by experts who understand your specific environment. We aim for a 15-minute resolution for most common issues, providing the professional support your team needs to stay focused on their core mission.
Book a Free Consultation!
DCNS is a proud, local IT leader. Get in touch with us today to see how we can help your business.